Frequently Asked Questions

About Marivelle Home

Where are your sofas made?

All Marivelle sofas are fully handmade in our factory located in Shunde District, Foshan, China — one of the world’s largest and most established furniture manufacturing hubs.

Our craftsmen specialise in producing modular sofas designed for comfort, durability, and modern living. We have been manufacturing and exporting sofas internationally for many years.

Do you have a showroom?

Yes, our showroom is available by appointment only.

We do not accept walk-ins as we prefer to provide dedicated consultation and proper assistance for each customer. Please contact us at least one day in advance to schedule a visit.

Why choose Marivelle Home?

We specialise in factory-direct, made-to-order sofas.

Our customers choose us because we offer:

  • Handmade craftsmanship
  • Premium upholstery materials
  • Customisable sizing
  • Modular sofa designs
  • Worldwide shipping
  • Factory-direct pricing

Customisation

Can I customise the sofa?

Yes. Customisation is free of charge.

You may customise:

  • Sofa length (armrest to armrest)

  • Upholstery material

  • Colour

Other structural elements such as the design, mechanism, and internal structure remain fixed to ensure safety, comfort, and durability.

Will the colour look exactly like the photos?

Colours may appear slightly different depending on lighting conditions, camera angles, screen displays, and photography settings.

For the most accurate colour reference, we recommend ordering a physical upholstery swatch kit before placing your order.

Can I order fabric samples?

Yes. We offer upholstery swatch kits so you can see and feel the materials before purchasing.

Swatch kit link:
https://marivellehome.com/products/swatch-kit-1

The swatch kit costs $100 per upholstery and takes approximately 7–14 days to arrive via air shipping. Tracking will be provided. Taxes and duties are not included for swatch shipments.

The swatch kit cost will be fully refunded when you purchase a sofa.

Upholstery Options

What upholstery materials do you offer?

We currently offer four upholstery options:

  • Chenille fabric

  • Microfibre fabric

  • Bouclé fabric

  • Eco genuine leather

Each material suits different lifestyles and maintenance preferences.

What is chenille fabric?

Chenille is a soft textured fabric known for its luxurious and elegant appearance. It adds a rich and warm look to living spaces and works well in design-focused interiors.

Chenille is not scratch resistant and may not be ideal for homes with pets. The textured surface may require regular cleaning as it can trap dust.

What is microfibre fabric?

Microfibre is a tightly woven synthetic fabric designed for durability and practicality.

It is:

  • Pet friendly

  • Scratch resistant

  • Suitable for homes with pets or children

  • Mildly water resistant

Liquids usually begin absorbing only after sitting on the surface for a few seconds, allowing time to wipe spills. It is also one of the easiest fabrics to maintain.

What is bouclé fabric?

Bouclé is a looped textured fabric commonly used in designer furniture. It creates a modern and aesthetic look but requires more careful maintenance as dust may get trapped within the loops.

Bouclé is not recommended for homes with pets because claws may catch on the loops.

What is eco genuine leather?

Eco genuine leather is a blend of genuine leather and synthetic materials designed to improve durability and maintenance.

It is:

  • Scratch resistant

  • Easy to clean

  • Suitable for homes with pets

  • Provides the luxurious look of leather while being easier to maintain for daily use

Production

How long does production take?

Our sofas are made-to-order. Production typically takes around 25–30 days.

Each sofa is handmade individually after the order is confirmed and payment has been received.

Can I check my sofa before it ships?

Yes. Once production is completed, we will send photos and videos of the finished sofa for your review before shipment.

Packaging

How are the sofas packed?

Each sofa module is packed inside a custom-built wooden crate to protect the sofa during international shipping.

Each wooden crate weighs approximately 20kg.

Are the sofas modular?

Yes. All sofas come in modular sections so they are easier to move, transport, and install. Each module is packed individually in its own crate.

How heavy are the sofa modules?

Each module usually weighs around 60–80kg depending on the size. Including packaging, each crate may weigh over 100kg.

We strongly recommend preparing 2–3 people to move the sofa upon delivery.

Shipping & Delivery

How much does shipping cost?

We offer a flat rate shipping fee of $100, regardless of how many sofa pieces you purchase.

Do I need to pay import tax or duties?

No. Import taxes and duties are included in the shipping cost. Customers will not need to pay additional customs charges upon delivery.

Which countries do you ship to?

We currently ship to over 50 countries.
You can check whether we ship to your country here:
https://marivellehome.com/blogs/news/we-are-shipping-to

How long does shipping take?

Shipping usually takes around 4 to 8 weeks by sea. Delays may occasionally occur due to weather conditions, shipping schedules, port congestion, or customs procedures.

Will I receive shipping updates?

Yes. Customers will receive a dedicated tracking link and updates from our customer service team so you can follow your order throughout the shipping process.

Where do you deliver to?

Delivery is ground floor only. In some cases, the courier may not unload the crates from the truck.

Customers should prepare manpower or moving equipment to move the sofa into the home.

Do you offer white glove delivery?

We currently do not offer white glove delivery services in most countries.

Installation

Does the sofa require assembly?

Yes. Basic self-assembly is required.

How do I install the sofa?

Installation is simple. Remove the modules from the crates, connect the wires underneath the sofa, and plug the sofa into a wall socket.

Our team will guide you step by step if needed.

How many people are needed for installation?

We recommend 2–3 people to safely carry and install the sofa modules.

Power Requirements

Does the sofa require electricity?

Yes. The sofa includes a motorised reclining system that requires electricity.

Will the sofa work in my country?

Yes. The sofa supports 110V to 220V electrical systems, compatible with most countries.

Will the plug work in my country?

Yes. We customise the power plug according to the socket type used in your country.

Payment

What payment methods do you accept?

We accept online bank transfer / Wise transfer only.

As our sofas are made-to-order with a long production and shipping timeline, bank payment allows us to begin production immediately and manage custom orders more smoothly.

Do you require a deposit?

Yes. We offer two payment options:

  • Full payment, or

  • 50% deposit to begin production

When do I pay the remaining balance?

The remaining 50% balance must be paid before shipment. Once the balance payment is completed, we will arrange shipment.

How do I place an order?

Please submit the order form here:
https://marivellehome.com/pages/order-form

Our team will review your request, prepare your quotation, and issue the invoice and order agreement.

Returns, Cancellation & Warranty

Can I cancel my order?

As all sofas are made-to-order, cancellation is not possible once production has started.

Do you accept returns?

Returns are only accepted for ready stock items in new and unused condition with original packaging.

Made-to-order items are not eligible for return.

Full policy details can be found here:
https://marivellehome.com/pages/warranty-return-policy

What warranty do you offer?

We provide a 5-year structural warranty for our sofas.

Full warranty details can be found here:
https://marivellehome.com/pages/warranty-policy