6. Shipping & Delivery

How much does shipping cost?

We offer a flat-rate international shipping fee of USD $100 per order, regardless of the number of sofa modules purchased, for eligible delivery destinations.

Are import taxes and customs duties included?

Yes. Applicable standard import duties and customs clearance charges are included in our shipping fee.

However, this does not include additional charges caused by unsuccessful delivery attempts, customer-requested postponements, storage, redelivery, special handling, or other services outside the agreed standard shipping arrangement.

Which countries do you ship to?

We currently ship to over 50 countries worldwide.

Please refer to our shipping destination list:

View Available Shipping Countries

How long does international shipping take?

International sea freight typically takes approximately 2–3 months.

Shipping timelines are estimates rather than guaranteed arrival dates. Delays may occasionally occur due to vessel schedules, weather conditions, port congestion, customs procedures, local delivery arrangements, or circumstances beyond our reasonable control.

Where exactly will my sofa be delivered?

All standard deliveries are strictly to the ground-floor delivery point of the shipping address provided by the customer.

Our shipping service does not include transportation into the property, upstairs delivery, movement through residential buildings, unpacking, or installation.

Depending on the local delivery provider, the service may require the customer to arrange unloading of the wooden crates directly from the delivery truck.

Customers residing in apartments, condominiums, buildings with restricted access, or properties with stairs must arrange their own suitable moving assistance.

The delivery provider is not obligated to carry the crates into your residence.

Do you provide White Glove Delivery?

No.

Marivelle Home does not provide White Glove Delivery services.

Our standard shipping fee does not cover unloading assistance, furniture moving, unboxing, wooden crate disposal, in-home placement, or installation.

We are a manufacturer based in China and do not operate local moving or installation teams in other countries.

Customers requiring these services must independently arrange a local furniture moving company or professional installation team at their own expense.

Will the driver help unload the sofa?

Not necessarily.

Some local freight providers operate strictly on a curbside or ground-floor freight delivery basis and may not provide manual unloading assistance.

Customers must not assume that the driver will assist with unloading, carrying, moving, or installing the sofa.

Please prepare suitable manpower or lifting equipment before your scheduled delivery date.

7. Customer Delivery Responsibilities

What am I responsible for when receiving my sofa?

As our products are shipped internationally in heavy wooden crates, customers are responsible for making the necessary arrangements to receive their orders safely and successfully.

These responsibilities include:

1. Providing a complete and accurate shipping address, contact number, and email address.

2. Monitoring shipment progress through the dedicated tracking link.

3. Responding promptly to any communication from the freight provider or local delivery company.

4. Arranging a delivery appointment where required.

5. Ensuring someone is available to receive the shipment at the agreed delivery time.

6. Preparing at least 2–3 capable adults or professional movers for unloading and handling.

7. Ensuring the delivery location is accessible to the assigned freight vehicle.

8. Arranging the movement, unboxing, and installation of the sofa after delivery.

Failure to make these arrangements may result in unsuccessful delivery, storage charges, or additional transportation fees.

Am I required to monitor my own tracking link?

Yes. All customers are responsible for actively monitoring their shipment using the tracking link provided by Marivelle Home.

Our customer service team may provide general shipping updates; however, customers must not rely exclusively on receiving individual reminders from our team.

Once the shipment reaches the destination country, the local freight provider may contact the recipient directly regarding customs information, delivery arrangements, appointment scheduling, or collection requirements.

Customers must remain contactable and respond within the timeframe specified by the carrier.

Failure to monitor tracking information, respond to carrier notifications, or arrange delivery on time may result in additional storage fees or unsuccessful delivery attempts.

Marivelle Home is not responsible for customer-related delays arising from missed notifications, unavailable recipients, or failure to arrange delivery, except where the issue is attributable to our own error or obligations under applicable law.

Will Marivelle Home arrange someone locally to help me receive the sofa?

No.

Marivelle Home does not have employees, furniture movers, installers, or local representatives stationed in destination countries.

While our team can assist remotely with shipment-related enquiries, we cannot physically attend the delivery location or arrange emergency manpower if the customer is unprepared.

Customers are responsible for securing their own manpower before the delivery appointment.

8. Failed Delivery, Storage Fees & Redelivery

What happens if I am unable to accept my sofa when it arrives?

Customers must be prepared to receive their sofa when the shipment becomes available for delivery.

If a delivery attempt is unsuccessful due to circumstances within the customer's responsibility, the shipment may be returned to the local freight depot or transferred to a temporary storage facility.

Examples include:

• The recipient is unavailable during the scheduled delivery.

• Insufficient manpower has been arranged to unload the crates.

• The customer is unable or unwilling to accept the wooden crates due to their size or weight.

• The delivery address is inaccessible or incorrect.

• The customer fails to respond to the freight provider.

• The customer requests an unarranged delivery postponement.

• The customer refuses delivery despite the shipment conforming to the agreed order and delivery terms.

In these circumstances, the local freight provider may impose additional charges.

Any reasonable, documented storage, handling, return transportation, or redelivery charges arising from a customer-related failed delivery will be the customer's responsibility, subject to applicable law.

Marivelle Home's standard shipping fee does not include these additional services.

Can storage fees occur if I cannot receive my sofa on time?

Yes. Storage fees may apply if the customer is unable to accept delivery within the timeframe provided by the local freight company.

International freight providers generally operate under scheduled delivery and warehouse arrangements.

Once a shipment arrives at the destination depot, the local carrier may provide a limited period for arranging delivery or collection. The duration of this period varies depending on the shipping company and destination.

If the customer fails to arrange delivery, misses the appointment, requests a postponement, or refuses the shipment, the carrier may begin charging daily storage fees.

Please note:

• Free storage periods are not guaranteed.

• Storage rates are determined by the appointed freight provider.

• Charges may accumulate daily until the shipment is released or successfully delivered.

• Additional handling or transportation fees may also apply.

• Storage fees are separate from the original shipping fee paid to Marivelle Home.

Marivelle Home does not control third-party warehouse tariffs and does not absorb storage charges arising from a customer's failure to fulfil their delivery obligations.

Customers are therefore strongly advised to monitor their tracking information and complete all receiving arrangements before their shipment reaches the final delivery stage.

Who pays if the first delivery attempt fails?

If the delivery fails due to customer-related circumstances, the customer will be responsible for any reasonable additional charges imposed by the freight provider.

This may include:

Charges will depend on the carrier's actual applicable fees and the circumstances of the failed delivery.

These provisions do not transfer responsibility to the customer for charges resulting from carrier error, an incorrect shipment arranged by Marivelle Home, or other circumstances for which Marivelle Home is legally responsible.

What if I refuse delivery because the wooden crates are too heavy?

Our sofas are internationally shipped in protective wooden crates, and the approximate packaging weight is disclosed in this FAQ.

Each packaged crate may weigh approximately 100kg. Following removal of the wooden packaging, the individual sofa module will generally weigh around 60–80kg, depending on its size.

The weight, dimensions, and wooden packaging of the shipment are not, by themselves, grounds for refusing an otherwise conforming delivery or requesting a cancellation.

Customers are expected to make the necessary unloading arrangements before the delivery date.

If a customer refuses an otherwise conforming shipment solely because suitable manpower, lifting equipment, or moving arrangements have not been prepared, the refusal will be treated as a customer-related failed delivery.

Any resulting storage, handling, or redelivery fees will be payable by the customer, subject to applicable law.

Can I request a second delivery attempt?

Yes, subject to the local delivery company's availability and agreement.

If the original delivery was unsuccessful due to customer-related circumstances, additional charges may apply.

Where payment is required by the carrier, customers must settle the outstanding charges before a new delivery appointment can be confirmed.

Marivelle Home can assist with communicating with the freight provider but is not obligated to cover the cost of a second delivery arising from customer-related circumstances.

What happens if I continue delaying or refusing delivery?

If the shipment remains uncollected or undelivered due to the customer's failure to arrange receipt, the local freight provider may continue to impose storage fees and additional handling charges.

Extended delays may also result in the freight provider taking further action under its applicable transportation and warehouse terms.

Customers will remain responsible for reasonable charges attributable to their failure to receive the shipment, subject to applicable law.

Refusal or postponement of an otherwise conforming delivery does not automatically cancel a made-to-order purchase or entitle the customer to a refund.

Is Marivelle Home responsible for unexpected storage or redelivery fees?

Marivelle Home covers the agreed standard international shipping arrangement, including applicable standard customs duties and clearance charges.

We do not cover additional freight charges caused by circumstances within the customer's responsibility, including failure to accept delivery, missed appointments, insufficient unloading manpower, or customer-requested postponements.

These charges are determined by independent local freight providers.

Customers are required to familiarise themselves with the delivery conditions before purchasing.

Nothing in these terms excludes responsibility that cannot legally be excluded, including responsibility for Marivelle Home's own breach of contract or applicable consumer protection obligations.

9. Installation

Does the sofa require assembly?

Yes. Our sofas are delivered in modular sections and require basic self-assembly.

How do I install my sofa?

Once the wooden packaging has been safely removed:

1. Position the individual sofa modules.

2. Connect the corresponding modules.

3. Connect the electrical wiring underneath the sofa, where applicable.

4. Connect the supplied power cable to a compatible wall socket.

5. Test the reclining or extension mechanism.

Our team can provide remote installation guidance where necessary.

How many people are required for installation?

We recommend at least 2–3 people.

Each unpacked sofa module may weigh approximately 60–80kg, depending on the product dimensions.

Please arrange professional moving assistance if you are unable to safely handle the modules yourself.

Will Marivelle Home arrange installation at my address?

No. Installation, unpacking, moving, and wooden crate disposal are the customer's responsibility.

We do not have installation teams outside China.

10. Electrical Requirements

Does the sofa require electricity?

Our electric extendable sofas feature motorised mechanisms that require a power connection.

Will the sofa work in my country?

Our electric sofas support 110V–220V electrical systems, making them compatible with most international household power systems, subject to the specifications of the supplied components.

Will the plug be compatible with my country?

Yes. We arrange the appropriate plug configuration based on the destination country specified in the order.

11. Payment & Ordering

What payment methods do you accept?

We currently accept online bank transfers and Wise transfers.

Approved payment instructions will be provided through our official quotation and invoice.

Please ensure payments are made only to the verified account details supplied by Marivelle Home.

Do you require full payment?

Customers may choose between:

• Full payment upon order confirmation.

• A 60% deposit to begin production.

When is the remaining balance due?

For deposit orders, the remaining 40% must be settled before shipment.

Shipment will only be arranged once the outstanding order balance has been received.

12. Returns, Cancellation & Warranty

Can I cancel my order?

As our sofas are made-to-order, cancellation is not available once production has commenced, except where otherwise required by applicable law or expressly agreed in writing by Marivelle Home.

We strongly encourage customers to verify all specifications, customisation details, shipping arrangements, and delivery requirements before confirming their purchase.

Do you accept returns?

Returns for change of mind are only accepted for eligible ready-stock products that remain new, unused, and in their original packaging, subject to our published return conditions.

Made-to-order sofas are not eligible for change-of-mind returns.

This does not affect any mandatory consumer rights relating to faulty, damaged, incorrectly supplied, or non-conforming goods.

View Our Return Policy

Can I return my sofa if I am unable to arrange manpower for delivery?

No. A customer's inability to arrange suitable unloading, moving, or installation assistance does not qualify an otherwise conforming made-to-order sofa for a change-of-mind return.

Our products are shipped in heavy protective wooden crates, and these delivery requirements are disclosed before purchase.

Customers must consider their property's accessibility, available manpower, and ability to receive the shipment before confirming an order.

What warranty do you provide?

Marivelle Home provides a 2-year structural warranty for our sofas, subject to the terms and exclusions of our official warranty policy.

View Our Warranty Policy

13. Agreement to Our Policies

Do I automatically agree to Marivelle Home's policies when purchasing?

Yes. By completing a purchase with Marivelle Home, customers acknowledge and agree to the terms and policies disclosed and made available to them before order confirmation, to the extent permitted by applicable law.

These include, but are not limited to:

• Production and international shipping timelines.

• Ground-floor-only delivery arrangements.

• Customer responsibilities for unloading, moving, unpacking, and installation.

• The absence of White Glove Delivery and overseas installation teams.

• Customer responsibility for monitoring shipment tracking.

• Potential storage fees and redelivery charges arising from customer-related failed deliveries.

• Made-to-order cancellation and return restrictions.

• Payment terms and warranty conditions.

Customers are responsible for reviewing these policies before placing an order.

Failure to read the published policies does not, by itself, exempt a customer from terms validly incorporated into their purchase agreement.

All policy provisions are subject to applicable consumer protection laws and other mandatory legal rights.