Refund & Return Policy

Marivelle Home — Refund & Return Policy



1. Return Window

  • You may return your order within 30 days of delivery if you are not fully satisfied.



2. Return Eligibility

           To qualify for a return:
  • The item must be unused, in its original condition, and securely packaged in the original wrapping and carton.
  • Once your return is received and inspected at the warehouse, a refund will be issued to your original payment method.


 

3. Cancellation & Refund Processing Policy

           Pre-Production Cancellation Window
  • Cancellations may be requested within 24 hours of successful payment, only if production has not yet commenced.
  • Once the order enters production — which may begin immediately or within a short timeframe — cancellations and refunds will no longer be possible. Approval of any pre-production cancellation is subject to confirmation by Marivelle Home.

           Refund Policy
  • At Marivelle Home, all our furniture is made-to-order and produced specifically according to each customer’s confirmed specifications.
  • Once full payment has been received and production has commenced, the order is considered final. At this stage, refunds, cancellations, or order changes cannot be processed, as materials and production resources have already been allocated to your order.
  • We kindly encourage customers to review all product details, dimensions, materials, and finishes carefully before completing their purchase. Should you have any questions prior to placing an order, our team is always happy to assist. Thank you for your understanding and for choosing Marivelle Home.

 


4. Fees & Costs

  • 20% restocking fee applies on all returns (deducted from the refund).
  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • Customers are recommended to use tracked shipping for returns —Marivelle Home is not responsible for items lost in transit.

 

5. Non-Returnable Situations

  • Items that have been assembled, used, damaged, or altered in any way cannot be accepted for return.
  • Custom or special-order items are non-returnable unless they arrive defective.



6. How to Request a Return or Exchange

  • Email your return or exchange request to: Marivellehome@gmail.com or contact through the website.

 

7. Customer Commitment

  • Marivelle Home emphasises delivering comfort, value, and peace of mind from their factory to your home.