Shipping Policy
Marivelle Home — Shipping Policy
1. Delivery Coverage
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Marivelle Home ships to a wide range of international destinations, including:
Southeast Asia, United Kingdom, United States, and most parts of Europe.
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If unsure about delivery availability to your location, contact:
2. Delivery Timeframes
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Made-to-order products: ~ 20–25 business days for production.
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Shipping & Delivery: ~ 8-10 weeks (varies by destination, customs clearance, and other external factors).
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Once your order is ready for dispatch, you’ll get a shipping notification with tracking info or coordination details.
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Estimated windows are not guaranteed; delays can occur due to vessel schedules, port congestion, customs, etc.
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No cancellations or refunds due to production/shipping delays once production begins or the item is dispatched.
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Import duties, taxes, and fees (if charged by customs) are not included and are the customer’s responsibility.
3. Delivery Method
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Orders are delivered via third-party logistics providers.
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Standard delivery is ground-level or curbside drop-off.
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In some locations, building access limitations may apply.
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Ensure address accessibility and someone present during delivery; redelivery fees may apply if missed.
4. Order Tracking
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You’ll be notified by email when your item has shipped.
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Tracking may be provided through the logistics partner or coordinated manually by the Marivelle Home's team.
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For help with tracking updates:
5. Packaging & Assembly
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Products are securely packaged for international shipping.
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Assembly instructions are included where applicable.
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Some items may need simple assembly upon arrival.
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Keep original packaging if you plan to return the product — returns usually require the original packaging.
6. Damaged or Incorrect Deliveries
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If the item arrives damaged or incorrect, you must notify Marivelle Home within 48 hours of delivery.
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Provide clear photos of the issue.
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Marivelle Home will then assess and help arrange a suitable resolution.